- What products does Asteron LLC offer?
Asteron LLC specializes in outdoor tents and products designed for camping, travel, hiking, and other outdoor activities.
- Do you offer international shipping?
No. Asteron LLC currently ships within the United States only. We do not currently offer international shipping.
- How long does shipping take?
Orders are generally processed within 1–3 business days after payment is confirmed.
After shipment, delivery within the United States generally takes approximately 3–7 business days.
The estimated total delivery time is approximately 4–10 business days.
- Which shipping carriers do you use?
Depending on the order, destination, package size, and availability, orders may be shipped through USPS, UPS, or FedEx, or another reputable domestic carrier.
- Will I receive tracking information?
When tracking information is available, it will be provided after your order has been shipped.
You can use the tracking information to follow your package through the applicable carrier.
- Are your products sold through a subscription?
No. All products are sold as one-time purchases.
Asteron LLC does not operate a subscription, recurring billing, automatic replenishment, or automatic renewal program.
You will not be automatically charged again after completing a purchase.
- Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible.
- Can I return an item?
Yes. Eligible products may generally be returned within 30 days of delivery.
Please contact [email protected] before sending a product back so that we can provide return instructions.
- Who pays for return shipping?
For approved returns caused by a product quality issue, defect, shipping damage attributable to us, or an incorrect item sent by Asteron LLC, we will cover the applicable return shipping cost.
For returns that are not related to a product quality issue or our fulfillment error, the customer is generally responsible for return shipping costs.
- Can I return a used tent?
Products that have been used, damaged, altered, or otherwise affected in a way that impacts resale condition may not be eligible for return.
For this reason, please inspect your product and contact us promptly if there is a problem before using it.
- How long does a refund take?
After an approved return has been received and inspected, the applicable refund will generally be issued to the original payment method within 3–5 business days.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
- What should I do if my order arrives damaged?
Please contact us at [email protected] as soon as possible.
Include your order number and, when requested, photographs showing the condition of the package and product. We will review the issue and determine the appropriate solution.
- What if I receive the wrong product?
If you receive an item that does not match your order, please contact us at [email protected] with your order number and product details.
We will review the issue and assist with an appropriate resolution.
- What if my package is delayed?
Delivery estimates can be affected by weather, holidays, carrier delays, transportation disruptions, or other circumstances outside our reasonable control.
If your package has exceeded the expected delivery timeframe, contact us with your order number so we can assist you.
- How can I contact Asteron LLC?
You can contact us using the information below:
Asteron LLC
102 ROBINS EGG LN
EAGLE, CO 81631
United States
Email:[email protected]
Phone: 7816785396
We are happy to assist with product questions, orders, shipping, returns, refunds, and other customer service inquiries.